1. Complain to Thames Water
The official complaints route. Most companies require submission through their web form rather than email — open the form, then paste the pre-filled letter.
Preview the letter
Subject: Complaint: storm overflow TWL00454 on the Winterbourne Stream
Dear Thames Water,
I am writing to formally raise a concern about storm overflow TWL00454,
which public Environment Agency data shows currently discharging (7.9 h so far) into the Winterbourne Stream.
Evidence:
- Status: actively spilling for 7.9 h
- Last 30 days: 2 spill events totalling 47 h
- Cross-referenced flags from independent monitoring: 3 open Truth Engine discrepancies
- Nearest Environment Agency water-quality sampling point: 186 m away, with no recent observations on record
- Location: 51.44583, -1.34597
- Source: Environment Agency National Storm Overflow Hub, OGL v3, cross-referenced via River Truth (https://rivertruth.uk/overflow/4062)
[Add your personal context here — e.g. how you use this stretch of water and how this incident affects you.]
Please respond with:
1. The cause of this discharge or monitor outage
2. The action being taken to resolve it
3. The expected timeline for resolution
4. What measures are in place to prevent recurrence
I have copied the Environment Agency, Ofwat, and my MP into this correspondence
where appropriate.
Yours faithfully,
[Your name]
[Your address]
[Your customer reference if you are a Thames Water customer]
2. Write to the MP for this stretch
This overflow sits in the Newbury constituency — currently represented by Mr Lee Dillon (Liberal Democrat). Click below to open WriteToThem with the letter copied to your clipboard — paste it into the message box.
Or write to your own MP instead
Prefer to write to the MP for where you live? Enter your postcode and we'll redirect WriteToThem accordingly.
Preview the letter
Subject: Constituent concern: Thames Water sewage discharge — overflow TWL00454
Dear [your MP — WriteToThem will fill this in],
I am writing as your constituent to raise concern about ongoing sewage discharges
from Thames Water in our area.
A specific recent example is storm overflow TWL00454, which public
Environment Agency data shows currently discharging (7.9 h so far) into the Winterbourne Stream.
Evidence on the public record:
- Status: actively spilling for 7.9 h
- Last 30 days: 2 spill events totalling 47 h
- Cross-referenced flags from independent monitoring: 3 open Truth Engine discrepancies
- Nearest Environment Agency water-quality sampling point: 186 m away, with no recent observations on record
- Location: 51.44583, -1.34597
- Source: Environment Agency National Storm Overflow Hub, OGL v3, cross-referenced via River Truth (https://rivertruth.uk/overflow/4062)
[Add your personal context here — e.g. how you use this stretch of water and how this incident affects you and your family.]
I would like to ask:
1. Whether you support strengthening the regulatory regime for storm overflows
and monitor coverage in particular
2. Whether you would raise this specific incident with the Secretary of State
for Environment, Food and Rural Affairs or with Ofwat
3. What steps Parliament is taking to hold Thames Water accountable for
the gap between shareholder distributions and the state of monitoring on
the ground
Yours sincerely,
[Your name]
[Your address — WriteToThem requires a postal address to verify constituency]
Sources: Environment Agency National Storm Overflow Hub · Environment Agency
WIMS Water Quality Archive · cross-referenced via River Truth (https://rivertruth.uk/overflow/4062)
MP details are looked up live from the UK Parliament Members API under the Open Parliament Licence v3.0. River Truth makes no claim about this MP's voting or advocacy record on water issues — they are shown solely as the elected representative for this constituency.