The official complaints route. Most companies require submission through their web form rather than email — open the form, then paste the pre-filled letter.
Preview the letter
Subject: Complaint: storm overflow UUP00892 on the Prestwich Clough, a tributary of the River Irwell, via a culverted watercourse
Dear United Utilities,
I am writing to formally raise a concern about storm overflow UUP00892,
which public Environment Agency data shows recording 1 spill events totalling 4 min in the last 30 days into the Prestwich Clough, a tributary of the River Irwell, via a culverted watercourse.
Evidence:
- Last 30 days: 1 spill events totalling 4 min
- Location: 53.52774, -2.28135
- Source: Environment Agency National Storm Overflow Hub, OGL v3, cross-referenced via River Truth (https://rivertruth.co.uk/overflow/11916)
[Add your personal context here — e.g. how you use this stretch of water and how this incident affects you.]
Please respond with:
1. The cause of this discharge or monitor outage
2. The action being taken to resolve it
3. The expected timeline for resolution
4. What measures are in place to prevent recurrence
I have copied the Environment Agency, Ofwat, and my MP into this correspondence
where appropriate.
Yours faithfully,
[Your name]
[Your address]
[Your customer reference if you are a United Utilities customer]